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How We Protect Your Account and Payment Information

Your privacy matters to us. When you open an account at login tvtoto and deposit via DANA, OVO, GoPay or QRIS, we collect only what we need to…

Account verification dataPayment transaction recordsDevice and access logsYour withdrawal history
Explore the Lobby Read FAQ
login tvtoto How We Protect Your Account and Payment Information
REACH US QUICKLY

How to Contact Us About Your Data or Privacy

Your privacy questions and data requests are handled by our dedicated support team. You can reach us through live chat, email or phone during our service hours.

Live Chat Open the chat window in your account lobby. Available 09:00–23:00 Jakarta time daily. Use this channel for quick privacy questions or to request your data history.
Email Support Send a formal data request or privacy concern to our team. Email us at [email protected] with your account email. We respond within five business days with documentation.
Account Settings Go to Account → Privacy & Data in your lobby. Here you can download your personal data, adjust communication preferences and request changes to your stored information.
SECURITY AND RETENTION

How We Store, Protect and Manage Your Information

All account data is encrypted during transmission and stored on secure servers. We keep your personal information for as long as your account is active, plus two years after closure for tax…

Encryption

All deposits, withdrawals and login sessions use industry-standard TLS encryption. DANA, OVO, GoPay and QRIS transactions are transmitted securely between our platform and payment processors.

Data Retention

We retain account data for the life of your account plus two years after closure. Transaction records are kept for tax compliance and fraud investigation. Old device logs are deleted after 12 months.

Withdrawal Verification

Before we send funds to your bank, we verify your identity using the phone number and email on file. This step prevents unauthorized payouts and keeps your account secure.

Data Access Requests

You can download a full copy of your personal data, including account history, transactions and device logs. Submit the request via Account Settings or email [email protected].

Cookies and Tracking

We use session cookies to keep you logged in and remember your lobby preferences. No tracking cookies are shared with advertisers. You can manage cookie settings in your browser settings.

Third-Party Access

We share data with DANA, OVO, GoPay, QRIS and our payment processor only to process your deposits and withdrawals. No other third parties access your account information.

Privacy and Data – What You Need to Know

Yes. Log into your account, go to Account Settings → Privacy & Data, and click 'Download My Data'. You will receive a file containing your name, email, phone, transaction history, device logs and withdrawal records. You can also email [email protected] to request this in writing.

We retain your account data for two years after closure for tax and fraud-prevention purposes. This includes deposit records, withdrawal history and bank details. After two years, we delete non-essential personal data. Transaction records are available to you upon request during this period.

We store only the last four digits of your registered payment account and the transaction reference number. Your full account credentials are not stored. DANA, OVO, GoPay and QRIS handle the actual payment processing; we receive only confirmation that your deposit cleared.

Depends on local law. We cannot delete account-verification data or transaction history while your account is active, as we need these for compliance and fraud prevention. You can request deletion of optional data, such as device logs older than 12 months, by contacting support.

No. We do not sell your personal information to any third party. We share data only with payment processors (DANA, OVO, GoPay, QRIS) and our fraud-prevention partner, solely to process your deposits and withdrawals and detect unauthorized access.

Open Account Settings → Communication Preferences and uncheck email and SMS. You can also click 'Unsubscribe' at the bottom of any marketing email we send. You will still receive withdrawal confirmations and security alerts.

Contact our support team immediately via live chat (09:00–23:00 Jakarta time) or email [email protected]. We will freeze your account, investigate the transaction, and where local law permits, refund the disputed amount within ten business days.

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